Wowchat presents its omni-channel AI chat platform, designed to consolidate various communication channels into a single interface. The system functions as a CRM, automatically processing contact data for customers and suppliers. It integrates AI call analytics to provide intelligence on communications, with capabilities to upload and manage call recordings. The platform is built to centralize chat and call data for unified management and analysis. https://wowchat.com
—
HDMI® Technology is the foundation for the worldwide ecosystem of HDMI-connected devices; integrated with displays, set-top boxes, laptops, audio video receivers and other product types. Because of this global usage, manufacturers, resellers, integrators and consumers must be assured that their HDMI® products work seamlessly together and deliver the best possible performance by sourcing products from licensed HDMI Adopters or authorized resellers. For HDMI Cables, consumers can look for the official HDMI® Cable Certification Labels on packaging. Innovation continues with the latest HDMI 2.2 Specification that supports higher 96Gbps bandwidth and next-gen HDMI Fixed Rate Link technology to provide optimal audio and video for a wide range of device applications. Higher resolutions and refresh rates are supported, including up to 12K@120 and 16K@60. Additionally, more high-quality options are supported, including uncompressed full chroma formats such as 8K@60/4:4:4 and 4K@240/4:4:4 at 10-bit and 12-bit color.
—
The core of the platform includes an AI agent that can be trained based on specific compliance rules. It analyzes voice calls and conferences, converting speech to text for detailed review. The system provides a dashboard that displays key metrics such as the percentage of calls handled by AI, average call duration, and Net Promoter Score (NPS). It also performs keyword analysis, tracking the frequency of specific words used by agents during conversations.
A primary use case for the Wowchat platform is agent performance monitoring and quality assurance. The AI is capable of detecting indicators of poor performance, such as rudeness or customer frustration, and flagging these interactions for review. This allows businesses to identify training needs and ensure agents adhere to company standards. The system also generates a compliance score based on predefined rules, such as whether an agent uses proper greetings.
Wowchat’s platform includes features like smart notifications for both agents and customers, quality scoring, and data extraction from calls. The software, which will soon be available as a mobile application, allows users to create accounts and manage contacts directly within the system. This demonstration was recorded at the Hong Kong Fairs April 2026.
