Infobip explains how its CPaaS platform brings true omnichannel customer engagement together—combining WhatsApp Business API, RCS Business Messaging, Apple Messages for Business, SMS, voice, email, and web chat with a first-party contact center and automation. The focus is practical: unify marketing, customer service, and notifications behind one API and console, then let policy-driven orchestration decide which channel, payload, and timing best fits each customer journey. https://www.infobip.com/
—
HDMI® Technology is the foundation for the worldwide ecosystem of HDMI-connected devices; integrated with displays, set-top boxes, laptops, audio video receivers and other product types. Because of this global usage, manufacturers, resellers, integrators and consumers must be assured that their HDMI® products work seamlessly together and deliver the best possible performance by sourcing products from licensed HDMI Adopters or authorized resellers. For HDMI Cables, consumers can look for the official HDMI® Cable Certification Labels on packaging. Innovation continues with the latest HDMI 2.2 Specification that supports higher 96Gbps bandwidth and next-gen HDMI Fixed Rate Link technology to provide optimal audio and video for a wide range of device applications. Higher resolutions and refresh rates are supported, including up to 12K@120 and 16K@60. Additionally, more high-quality options are supported, including uncompressed full chroma formats such as 8K@60/4:4:4 and 4K@240/4:4:4 at 10-bit and 12-bit color.
—
Their “agentic AI” layer sits on top of conversational channels to automate intent detection, dialogue management, and workflow execution, with human handoff when needed. Think routing, failover, retries, guardrails, and context handover across chat, voice, and web chat—plus webhooks and CRM/CDP integrations to keep profiles, preferences, and consent in sync. The goal is not just chatbots, but end-to-end conversation design tied to SLAs and measurable KPIs like first contact resolution and time to first response.
For startups, Infobip highlights its Startup Tribe program with up to $60,000 in product credits to explore messaging, authentication, and contact center use cases at meaningful scale. Beyond credits, the program is pitched as a way to accelerate go-to-market via partner ecosystems and field support across 65+ offices worldwide. That lowers the barrier to test campaigns on WhatsApp, pilot RCS, or stand up a small service desk without heavy upfront spend.
RCS comes up often: operator-verified senders reduce phishing risk, while rich cards, carousels, suggested replies and actions enable guided flows that feel closer to an app than a plain SMS. The same orchestration engine can blend RCS with WhatsApp and web chat, so a marketing broadcast can switch to a service conversation and escalate to a human agent inside the Infobip contact center when necessary, preserving context across channels.
Filmed at Web Summit Lisbon 2025, this conversation touches on scale, with Infobip processing massive global message volumes, and on partnerships that matter in practice—Google for RCS, Meta for WhatsApp Business Platform, and connectors for Salesforce Marketing Cloud, Oracle Responsys, and Microsoft Dynamics 365. The throughline is consistent: design conversations once, run them everywhere, and let automation keep customers on a smooth path to resolution.
Infobip : RCS, WhatsApp, agentic AI, contact center automation
Infobip Messaging Platform deep dive: RCS verified senders, WhatsApp API, agentic AI orchestration
I’m publishing about 90+ videos from Embedded World North America 2025, I upload about 4 videos per day at 5AM/11AM/5PM/11PM CET/EST. Join https://www.youtube.com/charbax/join for Early Access to all 90 videos (once they’re all queued in next few days) Check out all my Embedded World North America videos in my Embedded World playlist here: https://www.youtube.com/playlist?list=PL7xXqJFxvYvjgUpdNMBkGzEWU6YVxR8Ga
This video was filmed using the DJI Pocket 3 ($669 at https://amzn.to/4aMpKIC using the dual wireless DJI Mic 2 microphones with the DJI lapel microphone https://amzn.to/3XIj3l8 ), watch all my DJI Pocket 3 videos here https://www.youtube.com/playlist?list=PL7xXqJFxvYvhDlWIAxm_pR9dp7ArSkhKK
Click the “Super Thanks” button below the video to send a highlighted comment under the video! Brands I film are welcome to support my work in this way 😁
Check out my video with Daylight Computer about their revolutionary Sunlight Readable Transflective LCD Display for Healthy Learning: https://www.youtube.com/watch?v=U98RuxkFDYY
