faytech, in collaboration with Napster, demonstrated their smart AI-powered quick service restaurant ordering kiosk at Computex 2026. The system, referred to as Mc Nap, combines faytech’s interactive hardware with Napster’s software integration to facilitate natural language food ordering. Managing founder Arne Weber presented the physical kiosk, highlighting how it integrates touch display technology with voice interaction to streamline customer service in retail and fast food environments.
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The kiosk is equipped with an eight-microphone array designed to establish a localized audio zone directly in front of the terminal. This array uses physical directional capturing to isolate the speaker’s voice from ambient exhibition hall noise. The hardware-level audio processing includes automatic echo cancellation, active noise cancellation, and voice isolation to ensure the software receives clear voice inputs.
On the software side, the kiosk leverages Napster’s natural language processing algorithms to interpret conversational orders, allowing customers to add, modify, or remove items dynamically during the ordering process. The AI assistant can handle adjustments such as altering portion sizes or removing specific items like salads and nuggets based on direct spoken instructions. The conversational flow is designed to mimic human interaction while updating the order on screen in real-time.
To enhance user engagement and expedite transactions, the kiosk supports a hybrid interface. Customers can interact with the system simultaneously using the physical faytech touchscreen and voice commands, allowing them to browse menus, confirm choices, or make changes manually. Additionally, the system incorporates user recognition capabilities, enabling opt-in members to receive personalized greetings and pre-configured discounts based on past preferences, subject to data privacy authorizations.
For payment processing, the terminal integrates contactless card reading capabilities, permitting users to finalize their transactions immediately at the kiosk. The entire system is built to target fixed-service restaurants and quick-service retail locations seeking to deploy digital order processing solutions. This hybrid design allows operators to customize the conversational style and branding of the digital assistant to align with specific franchise requirements.
