In order for you to recover your account you need to submit full color high resolution Government ID / Passport. They will reject it if it’s a black and white even with high resolution. Or they will reject color ID but low resolution. Or they will reject your ID card not issued by government. Does not make sense at all.

Once you have submitted it, they will ask you to take your photo holding a code given by them and with your passport or government ID. They want to verify that you are real. Don’t you find this is fishy? This is just a freelancer website. Even website with high sensitivity and money involved (eg. Paypal, google checkout), they never ask you submit full color high resolution Government ID. 

When you have this sensitive data and high resolution Gov ID, they can do anything. They can re-produce the card, apply for credit card. They literally can do anything with it.  They have your email address, real name, passport id, address, date of birth etc. Using this data I can impersonate you and call your bank. This is just simple example. Spam companies or other not legit company will pay top dollar your real data. 

When they refunded your money after you submitted your Gov ID, don’t be happy. Don’t think they are legit. Ask yourself why they need this? This is the first time a website ask for my Gov ID!

For my case, I have $450 in my account and my account suspended.  Paypal will not help you to recover your money since this is a service. Which I’m very disappointed although it’s clearly to do with scam. The money is deposit, not purchasing any service from them. I have a choice to fight back through my bank. But definitely I will not send them my Gov ID. This company is from Australia. It’s NOT common for a company to ask for your full color high resolution Gov ID unless you deal with government agencies. 

If you need freelancer website, search from google. Elance.com and odesk have good reputation. They have real people answering your phone.  Freelancer.com doesn’t have phone number and no address, just PO BOX. Their online chat customer supports are from 3rd world country. They don’t speak English, they just know how to type. 

Someone must investigate on this. This is alarming.

I found many more complaints for the website. Also, why don’t your support team solve the query on urgent basis.

Freelancers from all over the world depend on your platform for their money and how can you suspend the account without notification, when there is money in that particular account and user is with you from last 6 years?

Can you explain this. What kind of support you provide?

There is no phone number, no response to tickets, mails sent, no online chat available.

How do you advice to contact you people for help! Even after contacting your support team so many times, no response.

This is mental harassment for the freelancers who work so hard on the projects to get money and suddenly they see your mail saying account suspended without any notification.

And after submitting all proof, no action is taken for days, and no replies.

What will you say about this?

I would like to know the answers.

Thanks

The company has always been in the news and press for providing one of the best platform for outsourcing but after surveying and searching the internet for past 2 months and after having a personal bitter experience with the company and a long discussion with their CEO we would like to state that the company is nothing but merely a HUB of scams and fraud. This company is not only doing internet frauds and scams but also spoiling the name of the country in which it is registered.

We registered as a service provider on the website 2 months back and won lot of projects online, our clients created milestone payments for us using their paypal accounts and all of a sudden company blocked our account without any reasons.

They asked for verification documents in such a manner that we got furios for the issue. The company asked us not to cross mark anything on the documents and also asked the owner of the company to send their passport and a verification code in both the hands and send them the pictures. This kind of verification made us quite suspect along with their statement that we must not darken or blurt or put any cross mark for our safety on the documents.

When searching on the internet we also found out that this company use to steal the identity of people and rip off them for their money. They use the id proof and documents of their site users for scams and frauds which involve money.

They Also usually suspend the accounts of the users when they are about to withdraw the money for their hardwork which they have done online. Apart then this company also suspends the accounts of the users who have some money in their accounts in the form of milestone payments and then mentally harass them to send multiple documents and never reinstate their accounts.

They also never refund the payments back to the project owners who had made the payments for the freelancer and neither they withdraw the money to freelancers. This way the company is running a huge huge scam online and both the project owners and freelancers are harassed.

One such incident occured with us when our clients with their username itgenie, eloko, proshopexpert made the milestone payments of 200 USD each and asked us to start the project, all of a sudden our accounts were suspended and our money with them freezed.

We sent them multiple emails, talked to their staff which really has very very poor customer support service. But no resolution was made, they also denied to refund the money to our clients and also didnt allowed us to withdraw the money, it was paypal who supported us at that moment and helped us to get our money back from freelancer.com which we paid to the company for getting the gold membership.

Finally we agreed to send them our documents but only on condition that we also requested them to send the documents of their company, their legal status, registration certificates along with the documents of the owner of the company in order to ensure that the company is a registered legal company and our documents are going in safe hand, but company denied to send us stating that they have strict privacy policy and they never send their documents for cross verification- which again made us suspect of the company.

If the company is genuine and all the work is authentic and legal why they are not sending us their documents to ensure and satisfy their clients. After all we are clients of this website, we pay them and all our money flows through the hand of this company so its our legal right to know if company is really a legal and genuine company or mere a fraud, also we want to ensure that our documents are going in safe hands and we will not face any sort of scam or fraud.

There are multiple problems that company creates for the users.

1. Their support system is really poor- they take more than 24 hours time to respond to one question and most of the time they are merely a copy-paste answers. They even dont read the questions properly and address to their answers.

2. They have a online chat system online which is off most of the time, whats the use of chat online when its off. Their chat representatives tells that they can not help the users in any way as they do not have access to their accounts where as the same names also respond to the tickets most of the time, the most common names who are visible on chat and tickets are tobby, ronalden, myla, christia etc. If these people can respond to tickets how come they dont have access to users account and if the chat people cant solve the issues that means some people chat in their chat system using fraud names.

3. They do have have any online call system nor they offer telephoic support to the clients for instant resolution which is again a major draw back.

4. when they want the clients to go through such serious verification system, why they dont do it in the begining at the time of registration and why all of a sudden they suspend the account in the middle of the business specially when the freelancers have money in their accounts. It clearly shows that freelancer.com targets accounts who have money in their accounts and freeze the accounts of users ripping off their money.

You can check the authencity of our email by checking freelancer.com scam, freelancer.com fraud, getafreelancer.com scam, getafreelancer.com fraud and google will direct you to various websites like http://www.escam.tk, http://www.ripoffreport.com, http://www.scam.org.

All the above three portals will have hundreds and hundreds of complaints against this company.

I would like to seek your help and coordination in exposing such a big fraud company who claims to be registered in Australia and Singapore.

I strongly believe that the staff of this company must be put behind the bars for ripping off the users for their hard earned money. I am sure that the promoters and staff of the company including the CEO Matt Barrie might try to stop my voice, they might also harass me further and may even try to kill me, But I am not scared of any sort of consequences and not even death, what i want is that truth must come in front of everyone.

Hope to seek your coordination in this matter.

with warm regards

Nitin Naresh
91-8800302311